IT Management Services

Syktek acts as your personal Information Technology department or, depending upon your needs, as an assistant to your current in-house IT professionals.

Monthly Maintenance

Syktek understands how important it is to keep systems online so our clients can concentrate on the success of their business.

Our maintenance agreements greatly minimize the threat of data loss, down time, security breaches, operation system failures and devastating viruses. We take a proactive approach to the overall health and stability of our client server systems. 

Maintenance agreements include monthly on-site and remote service. On-site maintenance allows us to view and monitor your systems’ resources and health during peak usage. Remote maintenance allows us to keep systems as secure and up to date as possible without disrupting the productivity and workflow of your business. 

The size of each client’s network determines the appropriate maintenance plan for their IT environment. By basing it on the size and complexity of the network, maintenance duration varies depending on the required maintenance level, but the service charge is a flat rate. To ensure a stable and well-kept network environment, Syktek’s maintenance services include the following:

General IT Management

Proper support of a network requires daily backups, software installation, operating system upgrades, virus software updates and more. General management maintenance service includes:

  • Monitor and review tape backup, anti-virus, firewall, and system event logs 
  • Remedy minor exceptions or minor configuration errors on the system 
  • Review the physical environment and systems security

Security

To protect your corporate network servers, desktops and e-mail environments, we deploy solutions from Cisco Systems, Sunbelt Software and Symantec to produce the highest, most cost-effective solutions for protecting your business systems. Syktek prevents hackers, spammers, phishers and all other intruders from accessing your network while providing convenient access to all authorized users. Security maintenance service includes:

  • Symantec anti-virus definition monitoring, licensing subscription refreshes and additions 
  • De-fragmentation of server data drives 
  • Deployment and monitoring of ant-virus and anti-spyware updates and logs  
  • Optimization of network server system resources 

Remote Systems Management

Syktek’s remote server monitoring and administration services provide server health and well-being checks. If an issue is detected, Syktek assesses the issue and provides a systems report with suggested courses of action. This service offers our clients peace of mind knowing that IT professionals are proactively detecting new threats and making their IT environments as seamless as possible. Remote Systems Management maintenance service includes

  • Documentation of system health and performance metrics 
  • Review of the Monthly Active Directory security settings, including purging inactive users and vendor accounts
  • Review of event logs for licensing compliance
  • Quarterly warranty updates and advisement 
  • Windows and Office 2003 security patches and hot fix installations issues through Windows and Microsoft update

Hardware and Software Procurement

The IT industry recommends, on average, replacement of desktop computers and servers every three to four years, but companies rarely develop long-range budgets and plans for these purchases. Commonly, companies wait for hardware death or data loss. Syktek helps forecast and ease the stress and complexity of the hardware and software replacement process by streamlining the ordering, installation and configuration of your systems in advance. We specialize in technology needs driven by our clients’ industry.
computer hardware

Repair & Troubleshooting

At Syktek, we provide high quality, affordable computer repair and troubleshooting. When office computers malfunction, Syktek can quickly and efficiently locate the problem and have the machine back in service in a timely manner thus minimizing downtime. We support a variety of technologies and platforms such as Windows 2000-2003 servers, Dell, HP and Gateway. We also service SQL databases and Exchange 2000/2003 e-mail systems, as well as Novell Netware servers.

Other IT Services

Network Design & Installation

Implementing highly complex network integration projects for clients of all sizes.

Cybersecurity

We protect your business systems with the highest, most cost-effective solutions

IT Project Management

We not only manage your network but the devices accessing your network.

Learn how we can
serve your business

Click below to take the first step to great customer service from our knowledgeable tech staff.